Company advertises item in stock, and is able to ship to Canada (for suspiciously low price). They charge the payment. Once they realized I ordered something and need it shipped, they send an email that the manufacturer cannot ship outside of 48 US states. So they are drop shipping type of service or lying to get out of paying for shipping out of their pocket. Either way, service is inadequate. Can; t recommend.We purchased an under-sink garbage can pullout system, and it did not fit so we asked to returned it. Returns are ridiculously expensive, because they make you pay the shipping, and it costs a bundle - plus they then add a 15% re-stocking fee. We had to pay almost 50% of the value of the product to return it! Their website has false advertising saying "easy returns". That is far from the truth - they make it ridiculously difficult to return to them and cost prohibitive! Do not shop there!I ordered two counter tops and order was duplicated due to their malfunction on website. They cancelled one and initiated a correction on the existing one. Order arrived with wrong counter top and an extra one already credited so I rejected the order. Danita acknowledged they had received the return and finally after months of never replacing the incorrect order agreed to credit the remaining $461 they owed me in refunds. They never credited it still! So I ended up having to spend hours gathering all the communications and provide them to my credit card company to dispute the charge. I will never deal with these incompetent idiots again! I'd give them no stars if it was an option. There should be a negative star rating for these folks.I bought a pair of table legs for $111. Order number 662933. They were not what I was expecting. The picture online did not show they were not square but "L" shaped. I called immediately and ask to return them. It took 3 weeks to get an RA number. The policy is they charge me for the original shipping and I pay for the return shipping plus a 15% restocking fee. The don't allow using the USPS so I have to use a more expensive alternative. It costs $76 dollars to return the product. Never again... My mistake for using a company with such terrible return policy.We have ordered some light switches and was told through( kitchensource.com)website that the order will ship within 3 days of the order date submitted and now its 5 days and no tracking has been sent indicating that the order is shipped. We WRITING this to tell Kitchensource.com to update there website to say(WHEN PAYMENT IS RECEIVED) TO SHIP WITHIN 3 DAYS--NOT WHEN ORDER IS RECEIVED TO SHIP WITHIN 3 DAYS ---THAT CAN BE MISLEADING TO MOST OF US.Caution - their policies can cost you money. Because I purchased early in the Remodel cycle to manage cash flow the vanity sat in my garage for 4 Months in the shipping packaging. The contractor went to install it Today and there is a hairline crack in the countertop. I called Customer support and was told that since it was past the 10 days to Fully inspect the order the only option was to get a quote for a new Countertop. Like I am going to give them more money because of their Bad policy. NEVER purchase from this company - spend a little more to Purchase from a reputable company. As for their high rating - if you Leave a low rating your review will never see the light of day. Here is An excerpt from their review guidelines: Comment Guidelines: The comment section is a unique tool designed to help educate and inform future KitchenSource.com Customers about your personal shopping experience. You are welcome to Share your experience, thoughts and comments whether good or bad, but We ask that you please be professional and courteous in doing so. In general, comments should be relatively short - a few sentences, And offer some kind of a recommendation if appropriate. Please note That this is not a complaints board, and should not be used as such. Your comment may be reviewed by the business owner and/or verified by Shopper Approved before being added to the Shopper Approved system. If you have an outstanding issue with your order and have been unable to resolve it with KitchenSource.com Directly, we recommend using our Customer Care Resolution service Before ever submitting any comments here regarding your order. Comments That are excessively negative, contentious, degrading, or that include Profanities will be removed.DO NOT order from Kitchen Source. It's a company first and customer never type of company. They advertised a vanity at a certain price, sold that vanity to me and shipped a similar product but was not what the images showed on their website. The vanity is now $1000 more and the best the company could offer me was 10% to get the product I ordered. They had the nerve to say 10% is the best they could do because of all the shipping and restocking fees that had to pay. I don't care what you have to pay. You made the mistake. You falsely advertised and sold me a product. Go elsewhere, odds are you will get the wrong product and they will do nothing to make it right.