FTD has gone downhill. I ordered flowers on May 4 to be delivered May 7 for Mothers Day. On May 8, I get an email that delivery is delayed until May 9. On May 9, I get another email that delivery is delayed until today, May 11. These flowers spent 4 days "in transit", and were droopy and wilting when delivered to my mom for Mothers Day. Completely unacceptable and piss poor customer service. Do not recommend and will never use FTD again.Will not use them again. The flowers were to be delivered yesterday. The driver said the address shows another city than what was on the order and the driver said she is done with deliveries for the day and would deliver the next morning to my daughter in laws work. Keep in mind she had already marked it "DELIVERED". She did not show by the time the office closed. They finally got to her and below is what she got. So very disappointed.I wanted to leave a review because after reading all the horroble reviews after already placing my order I became very nervous that'd I'd be out of my money. I thought the flowers wouldn't come or that if they did they'd be dead, but the flowers DID get delivered and they were still pretty. They didn't exactly look like the picture, but my friend appreciated them. I just wish I would have received a confirmation delivery email.I ordered flowers for my sister Birthday on July 26 2021 for July 27 2021 and they sent me an email in the middle of the day saying they wouldn't be able to deliver my flowers! I was so hurt! So I ask could they refund my money so I could go with another company and they said it be 10 business days. I will never use this company again. They started out doing great business but not any more. Good business is trying to correct the problem!My daughter ordered the specialty tulips for Mother's Day to be delivered Saturday through FTD. She lives in Indiana I live in Michigan. My flowers arrived today which is Monday. They were wilted dead awful. FTD should be ashamed of themselves and I'm hoping my daughter called to get her money back she paid extra to have them delivered SaturdayI paid almost double the price ($134.95) to upgrade to their 'best' product which was a bad decision on my part. In terms of some value for money, an upgrade to the 'better' product version might be a better option to select when ordering flowers through the FTD webpage. Buyers be aware. I was also disappointed that the birthday girl only received one of the five balloons that I had ordered ($30.00). I requested a refund for the balloons not delivered... no response yet. Total amount paid: $197.24... consumer RIPOFF... what do you think?A day late and a dollar short. So to speak. The roses were supposed to arrive on 02/11/21 for my daughter's. They came after dinner the next day. They looked like a child put them together and had damage because they sat in a truck frozen for 3 days. The flowers won't come from your local florist. Ours came from Kentucky. We live in Pennsylvania. The card that comes with it is a piece of paper folded multiple times and typed about the same size as the font that you are reading now. Baby's breath doesn't come with the arrangement either. If I compared Walmart flowers to these. I would buy from Walmart all day long. What a disappointment to say the least. My poor girls. So embarrassed. Lesson learned. Never again.I'm glad I read these reviews before my flowers were delivered to my gf I got my refund immediately with no issueI ordered a "Get Well" flowers for my niece from Florist.com. The delivered flowers was not as shown on their website at all. Instead of "Get Well" balloon, they used an used "Valentine" pink one. Next day, flower petals started falling. I contacted customer service. They promised to send a different one. It never happened. My niece's friend placed an order with them the same day. Her flowers was worse than mine and more expensive. PLEASE DO NOT USE FLOWERS.COM!Good afternoon. I am very disappointed with UPS service and FTD Flowers because order #*******021 was supposed to be delivered on December 16,2020 and it was delivered last night at 7:02pm. The orchid flowers are fallen from the plant, they arrived in bad conditions. UPS tracking number is 1ZR03R*******805. I called UPS before the delivery to ask them about the status and I did not received a good dealing.I ordered flowers for my husband's funeral. I am in England. My husband passed in the USA and I couldn't attend through health issues. 2 days after the funeral I received notification they didn't do the order I paid for. I called the company and spoke to Dawn and Valencia. Dawn was rather off but Valencia was down right rude and totally unsympathetic. She shouted at me, spoke over the top of me and was completely disrespectful. I am still waiting for my refund too. I would never use this company againNo delivery, no communication! Disappointed person who was expecting the flowers. I should have read the reviews.Ordered flowers for my Aunts birthday, premium arrangement paid $100.00 the florist FTD used sent a vase with barely 15 flowers. They delivered the flowers 2/7/2022 I called the same night to complain and asked for a refund, I received my refund 2/10. Happy Customer.I was far to dumb not to read reviews before placing order w/ this sham company. Simply needed to call and cancel order placed a few hours earlier and not to be delivered for several days. Put on electronic hold for approx one hour listening to annoying angry sounding recorded loop,, the usual b. S. excuses why they cant answer. Then thought i was ringing thru, only to be asked to answer a cust service survey? Then hung up on me! Rip offs! I'm disputing w/ paypal, these scums aren't getting away with this! Corporate crooks! FTD my assI ordered flowers for my Mom's 93rd birthday, which was yesterday, 1/29/21. I placed my order on 1/20/21. Flowers weren't delivered, and when I called the gal said that they couldn't find a delivery person to deliver. I was never notified that the delivery would never happen, which is reprehensible. Moreover, today's online order status reads "Assigned to Florist", which is totally bogus. I am incensed. I will never, ever use this company again; they are a fraudI will NEVER use this company again. My friend got in a motorcycle accident on 4/19/20. On 4/21/20, I ordered flowers for delivery on 4/22. It is a WEEK later, and the order still shows "in progress". After numerous frustrating calls to a foreign call center, and several emails that got no reply, I was FINALLY told that the order was rejected by the florist. I was never notified. Today is 4/29/20. I cancelled the order and went with a local florist. DO NOT USE FTD - BUY LOCAL!Description from website: "Comprised of vivid red roses, purple double lisianthus, pink lilies and red spray roses within a clear glass vase, vibrant color bursts from every bloom...". Not a single red rose. No purple lisianthus'. Lilies and red carnations. That's all. I paid for their highest upgrade to get the fullest arrangement. The worst Bouquet I have paid for. Could have got better at a gas station.Paid for same day delivery. Never delivered. Would have just kept my $110 if I had not contacted customer service again and again. Still have not received a refund. Total joke business who will take your money and not do a thing to actually fulfill their order/obligations.Order Flowers for my Wife's Birthday. They were finally Delivered, came way late and the Birthday celebration was over. Also to top it off the arrangement was missing a Rose. Please do not use this serviceOrdered a "Double Bouquet" with vase. Got 6 purple weed flowers, 2 yellow roses, and 15 small (1" diameter) flowers like dandelions, and a little greenery. NOT even close to the photo of the single bouquet, let alone a double. Total scam out of $64. DO NOT BUY! I won't make the same mistake twiceMy Valentine's Day is ruined thanks to ftd. Waited till 9:45pm for my wife's surprise gift. False advertisement. Do not order from this company. Employees don't care and just lies about the order is getting delivered. I could had went to get the flower on my own if they canceled earlier.PLEASE look elsewhere for your delivery needs. Customer Service is terrible, in fact impossible to get a hold of. Continuous loop of dead ends if you call the 800#. No response via email for tracking or updates on orders. No excuse for such poor service!Tomorrow is my mother's 80th Birthday. This was ordered from FTD(BIG MISTAKE). Yes, the arrangement is cute, but to me there seems to be a lot of filler, not enough flowers and not close to the Better option, which is what was chosen. A full size Birthday card was to be included. That's the folded thing on the serving tray. I literally begged and pleaded to speak with someone who I could understand. I even asked to be transferred to someone in the US, hoping to get someone I could understand. I usually can understand accents. Not today. I even told them I have never asked for this. I didn't want to upset my mother with a replacement, that would crush her. They sent the good, not the better and card was not a full size card, lets discuss that. I even explained that I had a very traumatic day and needed someone I could understand and that would listen. Sending a replacement would make my 80 yr old mother feel crushed for the florist. Partial refund was in order. Now I will NEVER EVER order through them again. In collage, upper left is from ftd site, lots of flowers and big green flowers. Other two are what was delivered, lots of filler and no big green flowers. 2nd pick are the price levels, I paid for the middle.FTD aka "FAILED TO DELIVER". If I could give 0 stars I would. This company is a complete failure. I ordered flowers days ahead of time for my mother's birthday and never received them today, the day of her birthday. When I looked into it, they said "an attempt was made by the florist but was unsuccessful". Where was the attempt? Everyone has been home all day and multiple deliveries have come but not mine. How embarrassing. They did state they would send the next day with a free upgrade but I declined and wanted a full refund after I have lost all trust in the company and the florist, whoever they are. They will not release florist information so you will not be able to contact the florist directly to find out where your order is. BEWARE!Ordered flowers on 3/06 for 3/11 delivery, so 5 business days notice. Flowers did not arrive. They did not contact me. I wasn't too worried as 3/12 would be fine, so if they are a day behind, no worries. But I did send them an email letting them know I'm still waiting. They replied to my email: "We want to ensure that you are aware that despite our best efforts we were unable to secure a local florist to deliver your order". What? And they never let me know that it couldn't be arranged, not even on the day? They offered to FedEx some flowers to arrive on 3/15. No offer of a discount for four days late? Nothing? Unbelievable, if they let me know the morning of 3/11 I could have sorted something out. But now I have nothing and it's too late. What an awful experience.