I bought a house that already had a Vivint security system installed. I was hesitant about activation, since I never heard of the company. The salesperson offered me a 14 day free trial, so I signed up. On the fist day I noticed my credit card was charged - strike one I was walked through setup over text message - strike two (remember I had no previous knowledge or context of this company and I am supposed to fully understand the system after 5 text messages) I tried calling customer service and was transferred 7 times - strike 3 Thus I cancelled the service after 1 day. No refund yet.This company smells and reek of fraud, their business practice is basically $#*!ty. In 2018, when I bought my townhouse I signed up with them for home security, transaction with them was okay until I sold the house in 2020 and canceled the account with them. That was when the nightmare starts. I paid the cancellation fee, etc. Then months after, to be more precise I started getting calls from them in January 2021 that I didn't close the account ‘properly' and that am still owing some money. I was perplexed. What does close an account properly means? And if there was an issue with closing the account properly why is that my problem? Anyway, I started getting barrage of calls from them. And a few days ago they took the case to debt collectors and now am owing $1564. 84. It seems the public have no protection against fraudulent practices by companies like Vivint. Warning to the public - avoid them like a plague.If we could leave a negative star, we would. The equipment never worked, but the biggest issue was what happened when we cancelled. We had paid outright for the equipment and had tenants moving into the house. The tenants decided they wanted to keep the Vivint service, so they called in to have the service transferred. Instead, Vivint created a new account for them, instead of merging ours. The end result was that we were billed for 3 months while the tenants were also billed, for the same address, and the same service, and the same equipment. I spent an hour on the phone with them just now, and was told that because we didn't authorize the tenants to take over our account (mind you, we were never told we needed to do that), we are out the three months. They double-billed us and the tenants, and after speaking to multiple people and their supervisors, I was told it was my fault. So, this company will perpetrate fraud against their customers and will not even try to make it right. STAY AWAY.While I find their product and services up to par, the company conduct is horrific; I was so frustrated with them that I am considering legal action against them. I wrote several reviews about the company on BBB. Don't patronize them, and apparently, I learn from a good source that the company is on the verge of bankruptcy.I am so disappointed with this service and company! I signed up for it as it's a service my office offers to better show clients what it does. Spoke to the reps who sold it and they say if you no longer want the service you can call in, they'll buy back your equipment if it is not damaged and cancel the monthly service charge of $60.60. THIS IS FALSE! I tried multiple times to cancel this service and return the equipment to zero out my account and now they've charged me for the entire cost of the equipment, over $2300 for the basic package even though I paid monthly on it for 2+ years, won't return it and sent my account to collections! I've received no letters and just got a call from a collection agency after thinking this was resolved last year. I strongly DO NOT recommend them and will tell all my clients this terrible experience with them. They refused to work with me even when I initially started the cancelation process when Covid hit since I couldn't afford it anymore and now have made it even harder. I can't believe this company would do this and even to someone who is supposed to advocate and sell their products.The BBB has given them a "D" rating and there is literally over 4,000 negative complaints. I am getting spam to death by them. Everyday it's like three email advertisements and I am sick of it. Good lesson here is to always go to the BBB website and search for a company before you get involved with them. P.S. And don't message me and say you want to make things right, actions speak louder than words.Worse alarm system ever! The alarm siren is super quiet. The door sensors are super quiet. The cameras are ALWAYS lagging. The cameras always detect bugs so all night my phone is going off for movement detection. POINTLESS! My car got hit outside my house at the end of MY DRIVEWAY and the cameras did not catch anything at all! My view limit is to the street and it still did not catch that accident. It will not detect person until they are ringing my doorbell already. Imagine if it was a burglar, that is a loss cause. The glass breaker goes off to any noise, even my kids when they are running around playing. One time I had a ball break my window and shattered it while I was out of town, the notification said glass break but I could not check the cameras to see what happened because it never loaded plus it took vivint roughly 7 minutes to call me! I thought it was my internet so I called and upgraded my internet speed and upgraded my phone because I thought since I have an old phone that the 5G was not good on the old phone. None of that helped at all. VIVINT cameras still lag and never wants to load. When they salesman came to my house he said it was NO EARLY CANCELLATION FEES and NO CONTRACT, you just pay it every month or it cancels like a prepaid phone so I set it up on automatic payments. THAT'S A LIE! They are charging almost $1,600 to cancel after 8 months of being with them. Every question I asked the representative, he would put me on hold to ask a supervisor.I moved into a new home with an existing contract. The devices are slow and constantly have issues with connectivity and performance. I consider this a breach of contract on the part of Vivint, but they claim the only way to terminate the contract is to pay the total remainder in one lump sum (over $1500). I'm paying $88 a month for a system that doesn't work, and there is little that I can do to change that. My camera monitoring often goes offline for months at a time and my thermostat does not follow its set program. Any time I have a technician out, they just restart the system and say "it should work a LITTLE better now". I'm so frustrated with this company and the amount of time they've taken away from me.Since posting this review all over the place, Vivint responded that I can get out of my contract if I find someone else to take it over. If I find this service disgusting, why would I burden another person with it? What a ridiculous response from them.DO NOT USE VIVINT! Vivint is extorting me for a service I do not use. I changed companies, had a new panel installed, and called to cancel the service. After getting billed again I called. They claim I entered into a new contract with them until 2020, which is ridiculous since I have service from another company and do not plan to live in this house that long. If I do not pay, they threatened, I will have to pay the entire amount due plus all legal fees which will be extensive. With this threat I'm forced to continue paying them for a service I do not use. PLEASE, PLEASE, DO NOT USE THIS SERVICE.I had Vivint for 4 years like the contract stated. Everything was fine for 4 years, not 1 problem. I moved and called them 4 times, numerous minutes on the phone(mainly on hold) trying to tell them i have moved and do not need this service anymore. Now, almost 5 months later they are still calling and leaving 1 or 2 messages a day. They say i need to speak with someone else and i didnt cancel good enough for them. I am a widowed mom with 5 kids and they are literally harassing me. I always said i would use their services in my next home, BUT NOT NOW... NEVER EVER AGAIN... So they just lost a great customer because of their "LACK OF" Customer service.Amazingly unhappy with service from Vivint. Initially they came in prior to my ADT contract expiring saying they would pay of the remaining 3 months if I sighed up with them, they didn't. Then they told me the service was for 3 years, which turned out to be 3 1/2. Upon cancelling over phone in July, I was told in July that the service would end on my contract date (9/11/16). Then my bank was charged 9/12/16 for another month. Upon calling back I was told to send in a cancellation notice and my refund would be given. Found out when I called two weeks later that I didn't send it to the right address (my bad). I sent another email and it went through. They then said they couldn't refund my money and then added that they would have to take another payment out since the cancellation takes effect 30 days from the notice that they are just counting today even though I forwarded my initial cancellation. Highly discourage anyone from entering into a contract with them.I feel this company does all they can to get you in to LONG contracts and although they have a short "right of rescinsion", they will make sure to schedule out your install or upgrade beyond that date. Or at the very least, they will point you from website, to phone, to email, to phone, and around until the date has passed. In addition, they will ask you to take time off from work to meet their installer in a window like "2-5", and at 7 when you call them, they don't seem to care that nobody showed. It is a perpetual cycle of reschedules and pointing you around until you give up on the equipment and work to be performed while they collect your money. Their contracts and business practices are very carefully crafted to be certain you pay them for your term no matter what level of service or equipment they promise, and they are held accountable to nobody and fail to deliver on their end. I had no such issues with Monitronics.READ THIS BEFORE YOU GET INVOLVED. RUN DON'T HESITATE. EVERYONE APOLOGIZES AND NO ONE DOES ANYTHING. HARD TO BELIEVE THIS MANY INCOMPETENT MORONS COULD ALL BE EMPLOYED TOGETHER IN 1 COMPANY. IMAGINE THATThese people refuse to honor my contract that expired last year and send me a monthly bill adding monthly charges for a service that they do not provide. I have another provider.You have sign a 4 yr contact and when ur 4 yrs is up they argue with you and try to sell u another contact STAY AWAY COX IS JUST IS GOOD OR AND I F NOT BETTER. THANKS.STAY AWAY BEFORE THEY DO THIS TO YOU. DONT BE ANOTHER ONE OF THEIR VICTIMS. I had to send Vivint an email saying we wanted out of our contract 30 days before we wanted to end our service. The day I sent this letter I find out that Vivint discontinued our service with them without giving me any notice and left my family and I unprotected. Vivint says they are here to protect our family and our security. How do they figure they did that? DONT COUNT ON VIVINT RESPONDING. Not my 1st review on Vivint. This is not my first review on this company. THEY WOULDNT KNOW THEIR CODE OF ETHICS IF IT WAS TO SLAP THEM IN THE FACE.I have had Vivint for several years and I keep telling myself I am going with someone else, but I continue staying. They have problems with contacts, you give them the correct contacts, and they will end up calling an old contact. They are sometimes quite slow but most of the time they are pretty quick. I think some of their customer service reps are in foreign countries now because some are hard to understand. Overall, they are a good company but expensive