When I first started using them I gave them a 5 star review. That was until May of 2020 when I was a 10 months into my 3 year contract on a "Business" plan (see image). Like dozens or hundreds of others have reported (when I decided to complain I found over a hundred complaints so far to BBB, Ad Council of Canada, and other review and information sites), they threatened me over a secret metric called "Entry Points". On a site with extremely low traffic, a rogue search decided to aggressively index my site. Their response was to demand that I pay over $400 to upgrade to a high-performance host or they would suspend my account. I added filtering to block the known robots, and it happened again. This time they locked out my Cpanel and suspended all of my sites and demanded that I upgrade. There is no traffic, it is lucky that I had not moved my main business site over to them yet. To threaten suspension and/or demand a $400 plan upgrade for exceeding an unpublished limit (in fact an implied unlimited parame