Bought jersey on draft day waited 3 months to get a jersey with screen printing. I paid over $100 for a Jersey I could have bought at the flea market. Should have ordered one on EBay ($115) that has sewn lettering and logos. Probably the last real Redskins Jersey I can get and its a dud. Poor products slow shipping. I check today and the same jersey is $59 I'm pissed. Punt don't don't buy from these guysI ordered a jacket on nhl site to which they processed order then delayed 3x then finally cancelled it without any explanation or contact with me. The company is a complete joke. They also bought lids and eliminated store pick up option with also charging flat rate 14.99 ship for everything. They $#*! the customer every chance they get and have 0 customer service in mind. Garbage company who monopolizes the sports industry. They will lose contracts soon enuf with the major sports.Got some help from their live chat (they said it was a real person) who said if I called their 877 number I COULD do a simple ‘exchange' (size issue) and they would honor the first price I paid (had discount code) but when calling the gal said ‘no and I don't know why they told you that' then when I was asking another question she hung up on me! Items are fine but be SURE about what you're ordering because exchanges and returns will cost you. While they will provide you a label, they deduct $10 from your refund.Wish I could give this website a 0 star rating. One thing I have to say is don't trust the time frames that they give you for the shipping. "3-7 business days" can easily mean 10-15 business days. And like many other dishonest companies they continue to use the pandemic as an excuse for their misleading shipping times. Never ordering anything from Fanatics again and I suggest those reading this review do the same.Beyond awful. I paid premium for next day delivery. It took 3 weeks and 11 emails filled with bare faced lies before I eventually received me FAULTY kit. I don't know this is possible, but they store the kits in a way which leaves them with permanent creases which don't even come out after multiple washes. Not only these issues, but their customer services team is a disgrace. Do not shop here. Also, be careful, it's not always listed as fanatics as they plug into some teams official stores. You think you're buying from your club but you're actually buying from these rats!I purchased the "Atlanta Braves New Era 2021 World Series Champions Locker Room 9FORTY Adjustable Hat - Graphite." Item was as described and delivered 5 days early (Although still slow). Hat is very nice. I would recommend Fanatics based on my personal experience with them. One thing I would like to see is faster shipping. Hat came packed in a box, which preserved the hat throughout its journey. Based on this I would recommend Fanatics to others!Terrible experience. I placed my order as a Christmas gift on Nov 15,2020 and it should be arrived on Dec 3,2020. However, they sent me several emails which said my order had been delayed. Until Dec 8,2020 I got an email from them which said my order can't be fulfilled because is out of stock. Don't know why it took them 3 weeks just to notify me. I had to order something instead (different website of course) and it is likely my gift can't arrive on time because it always take longer to be delivered around Christmas time.I bought the Philadelphia Eagles face masks and I have proof they took the money out of my account. Yet when I log in to see about shipping it says no recent orders. I started getting advertising from them to my email too. There's no number to call and since I apparently have no orders there's no order # either. So basically I just gave this company $. Like I said I have account statements to prove they took the money from my accountLong story short, I ordered 2 items and 1 of them was a customized tumbler for a soldier serving overseas and the local post office lost my package and didn't seem to care at all (still haven't received it by the way). The amazing representatives at Fanatics kept in touch with me to stay updated on the situation and even mailed me out a replacement and I greatly appreciated that. It wasn't their screw up but they rectified the situation anyway.Ordered a FI polo which arrived ok but was of very poor quality and soiled instead of looking white it looked grey like it had been stored somewhere dusty. Returned it after paying a fee and recd a no reply email saying item received and that I should receive refund in 10 days … 2 months later and still waiting. No customer services contact details available and my Credit card company now dealing with it! This company should be blacklisted going by my experience and other reviews on this website TkThese guys run a nhl auction site. Vendors list items but are allowed to pull them and claim listed by mistake. Not talking about using a reserve price system. Caught a vendor listing over 10 items starting at $1 with auction to run 10-15 days. After multiple bids driving prices to $70-$100 the items were pulled and replaced with the SAME item staring at $140 and even $500. Not a legitimate auction site. DONT DO BUSINESS W THEM!Originally, before I placed my order, I was told the 2 custom jerseys would be shipped within 10 days. After I placed the order, immediately they changed the shipping time frame to 6-8 weeks. Very much a bait and switch, since they don't allow you to cancel custom orders. Now we won't have our custom jerseys for my wife's first game. I do NOT recommend this site.Fanatics has a serious problem, and based on their "Reviews Score", I am not alone in my thoughts. I ordered an item on 5/21/2020 and have still not received it seven months later (12/11/2020). I am done with this business, they can find other people that will loan them their $$ for an extended period and then just offer a refund. WEAK.Don't go cheap or free shipping if you want it within 2 weeks. They pay FedEx the minimum so your packages just sit in their warehouses for days at a time. And Fanatics offers ZERO customer service. Worst company to deal with when you expect 3-7 days and it's been 2 weeks. Terrible service. FedEx is terrible too.Received an Eagles "Welcome To Our Home" sign 4 my best friend 4 Christmas. Cant give it 2 her tho. Badly damaged! Looks like someone dragged it across concrete bc of all the scratches. Also looks like someone splattered paint all ovr it. Paid $35 for it! U'd think that for $35 u'd get an undamaged item. Shame on them! I give them a zero rating! & i recommend that u do NOT buy from them! They ruined my Christmas!Wanting to surprise my husband with saints gear I've spent around $200 this year on shirts and a jersey that never come with care instructions and literally MELT OFF IN THE DRYER. Why the $#*! would i want a shirt if I can't properly launder it without destroying my purchase? Ruined fathers day and Christmas. DON'T BUY FROM HERE. Doesn't matter if it's an expensive jersey or a shirt on sale, the lack of quality is the same.Because Fanatics accepts only "testimonials" on their webiste, I'm leaving my review here. I received as a gift a Franco Harris autographed football from them. All seemed great at first. Loved it. Then took it down from the acrylic stand to show it off and its deflated. Unfortunately, it was over 365 days when I noticed this, so no exchange or return. Shame on me for that, but I would expect a $300 football to hold air beyond a year. I wonder how much its worth now?!?!?! The lesson - don't wait 365 days to show it off.I was going to buy a Brady jersey but decided to be a little unique and opt for a Woodley. Fanatics carries Brady with correct font so I assumed my custom would be done the same way. Nope. The custom Woodley is a fraction of the size of the official team font and name plate (not to mention the W itself isn't even close). I've emailed several times and they just hit me with a blanketed "custom products are final sale". It looks like I purchased this as a Chinese knockoff.I ordered a pair of shoes on Sept 3.3-7 day shipping my ass. It's almost 2 months from my order date and still have NOT received my order. Just more emails pushing it back. Latest is Nov. 9. Cannot get through when I call. Online chat disabled. Do not order from fanatics. I will definitely tell every sports fan I know to steer clear of this messI don't know if you only take bad reviews but I really enjoy shop with fanatics they have my size in stockWaited over a month to review an order. Followed up on their website and they informed me the order was lost in transit. Apparently their organization does not inform a user when an order is lost. Also they said they would've kept the full order payment if there's no follow up. Seems like they are just ripping people off. They offered a coupon code which is useless because there's always a larger discount on the site.First purchase was totally off in sizing. Mens large hoodie barely fit average 5'8" woman. Second purchase, a Christmas gift, received the WRONG ITEM 3 days before Christmas. If anyone is looking for a 5X Blackhawks long-sleeved, I have it. Called CS. After 30 minutes, didn't receive a fair resolution. They wanted me to send back the wrong item and suggested resending the item I ordered when back in stock. Nothing additional to compensate for their mistake. I will never order from Fanatics again.Worst company i've ever dealt with. Ordered 2 shirts for Euros which will soon be over. Order still showing as processing, not even dispatched so no chance will get them before it ends. Asked to cancel my order but they refused saying the order has to be shipped and then returned which would cost me money as no free returns. I do not want this order as it is now useless. There is no reason you cannot cancel an order not yet processed or shipped and refund me my money! Complete cowboys. If I had read the reviews first I would never have gone near this company!I ordered a custom dodgers jersey for my boyfriend with his last name on the back with his birthday number and I honestly loved it. It came two days before the delivery date and it looked better than expected. 10/10 recommend I'll for sure order from them again.My first complaint was a couple of years ago, when I paid for advance delivery guaranteed before the day... no major weather... no notice in a delay. I ordered for my mom and she didn't receive it before the game. I contacted them part and they replied... this will be the on and only time they would refund my urgent shipping (are you effing kidding me) I should of known. Returning one item is a cost of 9.99. I am dead set and will never order from them again.