I am very pleased with the quality of these covers. I was hesitant to buy such a small size. But the measurements given on the website were very helpful. They fit exactly as I hoped - not too much excess. There was a slight hiccup with the delivery but when I contacted the company T was very helpful, responsive and took immediate action. I recommended this company to family and friends. Victoria Mattingley.If I could give them zero stars I would. Never respond to emails or phone voice mail messages. Used fit tool for a boat cover, and The cover sent was to small. Would not exchange, did offer to take it back but sent no return tag or shipping info so shipping costs were out of my pocket. Sat on phone for 45 minutes and finally got a customer rep who at best was indifferent bordering on rude. Said he was going to transfer me to another rep than hung up on me. Never buy from them again.I called their help number and spoke with a gentleman who was very helpful and knowledgeable of their products. Based on his recommendations, I placed placed my order online, received the cover (kit) and installed it on my boat. Absolutely the best cover I have ever owned. If fit perfectly and was of "heavy duty" quality.This company is misleading. They sold me a boat canopy over the phone. They told me that it woild be delivered in a couple of weeks, then they cashed my funds right away. They still have not delivered my top and their website says "not shipped yet." Numerous, daily emails and voice messages to the company have still not been answered in 1.5 weeks. Please go somewhere else. Many companies are comparable, and I will start action against the company.Pauline from Empire was absolutely wonderful. Her assistance in purchasing an RV cover was professional and helpful. We haven't received the product as of yet, but I wanted to comment on the great service we received when ordering yesterday. Thank you Pauline J.I'm 54 years old. The cover was actually very easy to put on. Did my homework to make sure the one I was ordering was going to be the right size. Well, it didn't fit. Needed to be 2 to 3 feet longer. I called Empire Covers and they are sending me another one with no questions asked. Didn't charge me for it. I am going to tell everyone I know that has a motorhome or trailer and tell this is the company they need to use. Pauline was more than helpful. Thank you to everyone that works there. Happy Thanksgiving and Merry Christmas.This is long over due but I had to write because their customer service was fantastic. I order a lot of chair covers and I did the wrong size. They exchanged the covers and were so pleasant to work with. The covers are great also unlike others I purchased that fell apart in one season. I will order again in the future and know I am getting quality. Thank you EmpireReceived a cover as a gift. 1960 Chevrolet bel air size 4 cover which is what their site recommends. Fits like a fat guy in a little coat. Have been emailing with them since November. Their response time per email is about 3 to 4 weeks to get a simple answer. It was purchased through Amazon. Was told even though it's their cover, exchanging has to go through Amazon. So not sure if I am getting the run around.Your cover is fantastic... well constructed and fits like a glove. The ordering process was easy and it arrived in a timely manner. Thanks from Omaha NeDo Not Use Them. Stay away. Just call their sales number and see how long you will wait on hold. Customer service is terrible. I ordered a boat cover three months ago. First shipment was missing the hardware. The replacement never showed up. I sent everything back for a refund. Box was delivered back and still waiting on the refund. You will have to wait an hour or more for customer service. Please try and call before you buy!Cover looks nice, but can't fully cover my Ford F-350. No instructions on how to use with exterior antenna. Where to cut the hole, if one does cut a hole would that void the warranty. I did get 2 small square pieces with holes in them: GREAT! How to measure for cutting the 1/2" hole, you have a 3'high antenna. How do you account for centering the hole anywhere near with the cover draped up over the antenna. STUPIDI have had an excellent experience recently dealing with the customer service department at Empire Covers. I had a tear occur in my cover for my pontoon, and I contacted customer service and Yvonne was completely on top of it. I am grateful to be able to do business with a company that not only acts fast, but stands by their product. Great job Yvonne and Empire covers. John-Michael FergusonI am more than impressed with their customer service. Had a slight shipping issue (FedEx, not Empire) and Empire immediately and without question set things right. Then after all that had a sizing issue with the cover. Emily S. Was on it and once again, made things right without hesitation. Zero complaints, highly recommend their business!Very good price on the bimini top I ordered. Very happy with the quality. I had a small issue, not due to anyone's fault, and the customer services was attentive and resolved the issue instantly. Definitely will shop them first.I rarely write reviews in this day and age, but Empire Covers and two of its employees deserve kudos. I own a 1989 Jaguar XJS V12 which needed a cover. I purchased one from Empire and believe what I received was the wrong size. I called their customer service department and spoke to Phil, one of their representatives. If I had a business, I would hire him away from Empire. First he listened, which so many reps don't do. And then he reacted. He took ownership of his job and went to management and laid out a case which in the end favoured me with a new cover as a courtesy. I would recommend Empire Covers to anyone desiring old fashioned customer service while selling a quality product. I also passed on this information to Phil's supervisor Emily who was a pleasure to speak with which is why I am including her in this review. She obviously knows her stuff and hires the right people to put in front of the public. I firmly believe they operate on a platform of listing to and appreciating their customers thus growing the business. Thank you Phil and Emily for a very pleasant business transaction and experience which I will be very happy to pass on to my colleagues.Purchased a stretchy car cover for my Porche 9114S that is suppose to form fitting, after all they are asking the exact shape of your car. Way too Big. Goes to the ground. 40% too big. Read their return policy. Not worth trying to send back... Good luck..I read reviews but never write them but this company is an exception, I felt! I looked all over for a cover for outdoor deck set, keep it nice through the winter. Didn't want to spend a fortune. Amazon had lots but this company allowed you to pick your size n thickness with a 40% discount. Purchased n when I put it on, had a small hole in it. Contacted them thru email n sent pics and before end of day, they approved another to be sent out to me! So fast, no other questions asked. They didn't even expect me to return the damaged cover. So... I would definitely recommend them n how they stand by their products! Definitely use them again n share with others! GREAT COMPANY N SERVICE!Update to my 4/28/21 post, "Disappointed BUD835348", shortly after my post Budge emailed and said they found my return info that they had requested and would and have issued a full refund. Did I pull the trigger too quick? Guess we will never know but I would like to reach out to Budge and thank them for doing the right thing! 5 STARSMy car was not on list, spoke with customer service we both agreed smallest cover would work and if not to let them know and they would issue a refund. Cover did not fit properly, advised customer service and was told they did NOT want cover back just the 1x1 inch size tag. Customer service sent a RMA number, I attach tag to letter authorizing return. Placed RMA number on letter sized envelope and mailed first class. Returns Dept. must have discarded envelope and since the small letter sized envelope did not have a tracking number (which apparently they did not require since it was never mentioned) they have refused to date to issue the refund they had agreed to. I had made a copy of what I sent and offered to re-mail same but that would not suffice customer service. Order #835348 for $131.11Trying to find a boat cover with my mom for Father's Day had been a daunting task, reaching out to Empire covers was the best decision. Emily Spatucci quickly and efficiently helped us in the chat and with our shipping needs to get his newly detailed boat protected as quickly as possible. We couldn't be happier with the service we received at Empire!I bought a trailer cover last year for my trailer and had a problem with the stitching. I contacted Empire Covers about my problem. I dealt with John W who is their customer service rep. I let John know what my issue was and they replaced my cover in a very timely matter. Thank you for standing behind your product. Very much appreciated.I've bought three Waterproof with liner since 2016 for my cars... They do their job... Where I live there's overnight dew and these covers keep it out... Highly recommended...I just received my small round chair and patio furniture cover (76'x30') and it's great! Great fit, super quality and quick delivery! Thanks!I had a nylon strap for my bimini top (purchased at Empire Covers) rip in half. They said they cannot sell me a replacement strap--that I would have to order an entire new bimini to get the strap--and that I otherwise need to fashion and fit my own strap with materials from a local hardware or marine store. That's B. S.I'm skeptical about ordering some items online and certainly did not want to pay $$$ for a flimsy cover for our pontoon. The cover was more than we expected. Will look to Empire Covers for any recreational covers we may need in future. Will take photo and add. Bought directly from Empire.I highly recommend Empire for boat Biminis. We order a new frame and bimini canvas from Empire. It came sooner than I expected, fit great, and looked better than expected. It is a heavy material. We then had a problem, because of something on our part and they helped us out- again better than expected!