I pre-ordered an item in 2020 and paid for it in full with shipping. But because of Covid they claim they could not ship. They told me they will store the item in their warehouse. I didn't mind the wait as long the item is secured. You would think that. But low and behold after a year they just cancelled cancelled my order without even consulting with me. I found out after the email of refund through Paypal. Price of the item has doubled since then of course so it make sense for them to not honor the pre-order anymore. They claim that there is no shipping to Canada. I reordered the item again at Luna Park Toys in Japan paying double the price now. And I got my item in less than 2 weeks. I sent AmiAmi an email regarding that and they say each company is different handling shipping. DHL was used to deliver my package. So they are clearly lying to their teeth about shipping issue and just want to profit from the new value of the item. Very bad customer service. I would not recommend this company at all. I cancelled all my other existing pre-orders and will take my business somewhere else. Dominic RIchmond, BC, CanadaWhere to even begin, it's a good concept but they 100% refuse tracking numbers (even if you pay for it) and then close your account when you have to open a paypal claim because your item never came and they're refusing you tracking. Would not recommend based on the fact they're scammers.I love ordering at AmiAmi! Everything always arrives super fast and in very good quality, even though shipping can be sometimes high but that's okay, since I am able to get some stuff I can't find on other websites anymore. Looking forward to order there again alot.Long time ago they closed my account for no reason, asked their customer service and no reply at all. So I created a new account with different email recently and pre ordered a figure, got all the confirmation emails then suddenly it got closed again. Asked for the reason and they replied with "multiple account policy" unpolity, then I asked for the reason why they closed my previous account again then no reply. They don't care about customers, never reply if they mark you as a non-business supporter. Just go Hobbysearch or Hobby-Genki if you would like to buy any figures or something. They got better service/price/shipping.Worst thing ever. Don't get this thing ever. You'll waste money on this $#*!. Watch pornhub instead, it's better. :)) ))))))) ;)I have bought from here a lot, and I have never had any complaints. They mainly sell anime figures, but also sell goods and clothing. I mostly buy used figures from their store at a (surprisingly) low price. Their harsh grading system on second-hand figures/goods is great, one dent on the box? Down to a B.I pre-ordered an item and paid for it fully. But unfortunately due to Covid lockdowns, there was a shipping issue. I understood so I never complained, just followed up once or twice just to be sure my order is still in good standing. Now all of sudden I receive an email from them inquiring if they can change the manner of shipment, specifically they want to split the item into several parcels. So I replied asking them how will they split the item, are they gonna open the box, etc. And I wrote in bold letters that I do not intend to cancel. They ignored my reply and the next email I got was the notice of refund from Paypal, and then a notice of cancellation from them. I have waited more than a year for this order only for them to cancel it just like that. The only reason I can think of is because the item's price went so high and they will just sell it again for bigger profit. In the meantime, my original payment decreased to about $100 after conversion and/or fees.Pros: great prices, lots of shipping options, large selection of pre-owned items Cons: horrible customer service My experience with AmiAmi has been mostly positive until recently. I didn't have any big problems in the past 5 years until one of my recent order came with a lot of damage. 2 of the 3 boxes were crushed. I contacted their customer service and they suggested I file for insurance. This is the first time I actually filed for insurance for anything. What they didn't tell me was that when you file for insurance, the post office confiscate the whole package (and destroys it). In return, they pay you whatever they want. So I spent 13,000 JPY for 3 figures. Only 2 were damaged. I surrender my whole package without knowing all the details. I am getting 6,000 JPY from insurance (because that was the max payout for that type of shipping). Current status: no figures, -7,000 JPY AmiAmi's customer service doesn't care. It was something that could have been handled with just them, but they gave me bad advice. My post office was not sure about the whole procedure either, but it's too late now. AmiAmi is telling me that it was my responsibility and they are not liable. Even after being a good customer for the past 5 years and spending over 500,000 JPY, I am just another replaceable customer.I was a customer with AmiAmi for several years and ordered around 100+ items from the store during this time. For the most part I had a pain free experience and recieved items as described and in a timely manner, but then Coronavirus struck. I had a bunch of orders shipped via SAL on or around when Japan declared a state of emergency and declared that anything in their system through this method would be returned to sender as air freight flights were cut to most countries and prioritised. This meant huge delays for the countries that were able to recieve mail from Japan which to me was OK and understandable. Around 4 months had passed and I started to get concerned and thought that my items may have been returned to AmiAmi and reached out to them via email explaining this. They told me that they would have contacted me had they recieved the items back at their warehouse and advised me to keep "waiting". I responded pointing out that given the timing of when my items were shipped and the announcement canceling SAL flights it was highly likely that the parcels never left Japan. Back and forth emails went between both myself and AmiAmi where I request that they kindly refund or offer store credit but they did not care. They pointed out that because the items were sent via SAL they accept no responsibility for any lost items, which actually goes against retail law in most countries which protects the consumer. After some time I told them that if they did not resolve this I would open disputes and shop at a different store. They responded reaffirming that they accept no responsibility and that I was welcome to shop elsewhere. I believe I was more than reasonable spending several weeks emailing this company and many hours typing emails to try and get a resolution before opening disputes at Paypal. Sure enough I won the disputes and my AmiAmi account was closed. The customer service team are very rude and they not care if you're a long standing customer. They need to put the customer before their bottom line. They never sign their emails with their real names and use "amiami" so you never know who exactly you're speaking too which is odd and something I had never seen before shopping with this company. But you know what the funny thing is? I recieved emails not long afterwards saying that my parcels had been recieved back at their company. My account is still "banned" and they're unresponsive to emails. In short I'm banned for disputing items which never left Japan and have since been returned to them via the Japanese postal service. Odd company, very anti consumer.I placed special order months ago for 3 items, totaled to just about $250. When I got the e-mail stating that my order was ready and awaiting payment. I went to try and pay for it, I could not. According to AmiAmi they said because of the "high value" of my orders, the payment needed to be done via paypal. They won't take credit card payments. I responded by tellign them I do not have a paypal account nor do I wish to open a paypal account. They in turn said, ok, for this special case, they will allow credit card payment. So I went to pay for the orders again, and still could not. I reached out again and explained. Their response was basically, well we changed our mind, your order is high value, so it needs to be done by paypal. SERIOUSLY? Its a order fro $250! THAT'S HIGH VALUE? I've done toy purchases over $3000. I routinely buy toys over $1000, those might be considered high value, but at $250?!?! Simply unbelievable. If they would of indicated that payment needed to be in paypal when i first ordered, then that would be fine. I would of not even bother to bought from them at all. But the fact is they made me wait several months THEN changed the payment requirement. That is unacceptable. So now my order is canceled. GREAT customer service AmiAmi. Already told them to delete my account. Too many other websites out there for me to deal with them.I ordered from them on January 25, but still didn't arrived, on account, that it is an unregistered mail and expensive shipping. However, my orders from Germany, unregistered parcel and free shipping, arrived on time on my home country despite the distance. I will not recommend this shop and will not buy again from them.Package arrived busted and damaged. They shifted all initial responsibility to the buyer and post office. Asked to file a claim with USPS. (Should file through EMS) Refused to file a claim, as it is the Seller's responsibility to report failure of shipping services based on their agreed contract with the postal service. They are suppose to open a claim through EMS Japan, have me hold the item till the claim moves forward to inspections, where I can then take the item to my nearest EMS location, where a report for package damage is provided. The postal service either reports the item as properly packaged for shipment, which gives them an approval or the item was not properly packaged, resulting in a denial. Instead, they have the buyer take the item to EMS, request to have it inspected (Cannot be done without a claim), report back to them, so they can open another claim/report through Japan Post in their Country, instead of going through EMS directly. (Which was the carrier) then proceed with a return/refund once they confirm through the buyer that they are approved. Makes no sense and comes off as greed. I previously had a positive experience when purchasing a doll however, my second purchase with them (which I expected to end on a positive note) was not fulfilled. Instead I experienced poor customer service in offering little, to no resolution. Leading me to a dead end in requesting unreasonable service. From a personal business stand point, the customer should never be left to provide their own customer service. I will no longer purchase in the future with AmiAmi.I don't think I've ever dealt with a Japanese seller better than Amiami. They are prompt and their shipping is extremely speedy. I even ordered a back-ordered item and it came into stock almost immediately. I thank the wonderful people who work hard to make my product is to me so quickly.I love AmiAmi! They always have discounts and almost eveything is there! I pre-ordered lotsa stuff from them and one of the things I love about AmiAmi is you have the item reserved but you don't have to pay right away. You'll only pay when the item is with them and the shipping costs are determined already. Not only that but they give grace period of one week before your payment due date. One time, I had to ask them if they could extend a few more days for me to settle my payment and they obliged. Such fantastic customer service! Shipping is totally wonderful! I love AmiAmi and they're my go-to shop for every Yuri On Ice and Haikyuu releases :DFast Shipping and tracking, quick response to emails. I am buying from them by two years and I have not had any complaints, are a serious company. The best is the section of pre-owned items and seasonal gift cards.