I was sent a "flash sale" for either a rescue hybrid club or a 5w fairway wood. Or, at least, that is what it showed in the photo. What showed up on my doorstep was a 3w. When I called about switching it out for the 5w (which is what I thought I bought because it was in the photo) I was told, "oh, we just use stock photos. When you click on the photo you clicked 3w when you ordered". Seriously?! So, now I am stuck paying to return a club that I didn't want in order to get a refund. Poor customer service and deceptive sales practices. Use another online retailer. Many honest places to choose from. Just no these guys.Have bought used clubs from them several times. Good prices and the clubs were always better than they were rated. Will always deal and recommend them, fast service too.I ordered three large size antigue shirts. On sale for about $15.00 Ea. One fit the others were xl and xxl even though marked large. Sent them back as per instructions Plus freight. They claimed I would be credited $15.00 per shirt plus freight. I talked to someone FOUR times and they claimed they would credit me correctly. Still waiting. DO NOT PURCHASE FROM THIS COMPANY.Ordered a mystery box. Was supposed to be worth 79.00 retail. The items in the box could be purchased at a flea market for under 20.00 total. MSRP according to them was 79.00. VERY inflated. I emailed them and was basically told - too bad, you got what you ordered. Last time ordering anything from Golfetail!I bought an item online and changed my mind 20 minutes later. I called the company during business hours immediately... and no one answered the phones. I then sent an email to the returns address and never got a reply. I then had to take receipt of the item and pay to send it back and pay a restocking charge. Ridiculous.These guys are phenomenal. The communication and helpfulness before the sale is second to none, and the products and prices can't be beat. Have made multiple purchases over the past couple of years and have recommended to friends who have also been thrilled with the service and prices.