2 months seven technician calls at least 50 hours on the phone. Incompetent lip service is what we get. Watching a report on a tornado service interrupted can not see the report watch half a movie picture disapppears so it reappears 20 minutes later oops missed the middle. Company doesn't care just keeps doing nothing. Talk to the Philip ones with people flipping note book pages dogs howling but nothing but band aids. 7th tech coming today what we talked about three days ago is not even in the system. STAY AWAY Photo is only one of many error screens All about money but not serviceI know that is a strong header, but I have had at least a dozen times over the last several years where they add a package (for a promotion) that we didn't request or use, only to find our billing $20-40 higher. Then we have to call in and get them to remove it. If you decide to deal with them I would advise against auto pay- they'll charge more to bill you- but they won't have the ability to take extra money without your approval. In my personal opinion this tactic is both incredibly unprofessional and dishonest. Of course the customer service has been trained in all the right things to say. "We understand. We will make sure we fix this. We are sorry for the inconvenience." Less than six months they'll repeat it. The company has become very skilled at sneaking extra money out of customers and many won't notice it. Crummy companyDirectv is overpriced, has bad customer service and is UnAmerican because it censors free speech and truth. I was blocked from it's blog for stating truth. Directv is censoring content because they have become pure propagandists who only want to put programs who lie to it's customers instead of those who tell the truth. Directv is no better than those who ban books they do not like. I will be utilizing my freedom of choice against this Un American company by dumping them like a rock and going to free, fair, less expensive streaming services.I was watching Game Show Network a couple of days ago on DirecTV, and they suddenly took it off, along with Cooking Channel! I wonder if they're having carriage disputes or something! If they don't fix it, I'm switching to another provider!Signed up a year ago, and they promised my bill would not go up. A year to the date my bill went from $150 a month to $246, called them and the best rate I could get was $195 a month. Tried canceling my service, which was $240 early termination fee (cheaper than my monthly bill) and now they don't pro-rate termination date so my get out of contract fee will be $286. $#*! service and worse customer care. BEWARE! Went back to dish for exact service for $110 monthToday, 12/3/2021, my Roku got an update of the DirectTV app. Looks OK but quickly found their Software Designers, Programmers and QA is so bad that the Guide does not roll over anymore. Sorted Alphabetically and at the A's and need to get to the Z's, don't go up like you used to. It stops at the "Top", like there should or ever was a "Top". Now, you will need to scroll very slowly through 100 channels to get to the bottom. Ridiculous. Please put this moronic company out of our misery.Long story short version. Was with company for 22 years literally and I never never never received thee right amount of bill the representatives said I would pay. After promotions and misleading information I finally closed/left these con artists as of 2/10/2022. I'm free I'm free I'm free never will they get another 298.00 out of me or $179.00 when the original bill was supposed to $99.00…. I have proof…I got DirecTV because I was unable to get high speed internet to do any live streaming. Even after I recorded the on demand shows most the time it won't let me watch him cuz my internet's not fast enough to download the commercials. If my internet will make it through the commercials the show is fine the watch. We should not have to have internet connection to stream the commercials.Terrible. App doesn't work. Horrible customer service. I would never use this service again and can't wait for them to be bankrupt.Received email from Direct TV saying 4 channels were going away and I would need to opt in to keep. I tried the link and dealt with 3 different chat customer service and one Supervisor (2 1/2 hours) to find out the link that would allow to opt in does not work. They could not handle the opt into the channels manually and I would need to try again in a few days. AT& T's / Direct TV continue to reflect their lack of concern for their customers while over charging for their phone and TV services.I have nothing but trouble with Direct TV customer service. Exam your monthly bill carefully…. They will add a charges that not supposed to be there. You waited hour to talked to customer service. They tell you that they will remove charges but never did. AT&T are the worse company to do business with. They don't care about their customers. Their Representatives all foreigners. You cannot understand them. HorribleDo not use Directv. Switched from Dish to them. Was told would get a $150 reward from switching. Went to enter reward request, when doing entry it was there and told have to attach previous bills from Dish. Had to request them as paid auto payment. When got went back in and reward was gone. I chat on line, said not there. Called and talk to MANY people with Directv. Basically told NO, not getting. LIED to me! My wife had told me this would happen!Dropping One American news just because they don't fit into your communistic narrative is disgusting. People don't care about your political affiliations. They pay for a service that they want. I hope you go bankrupt. You'll do better in China.We have been paying for the Internet that slows down or locks up daily even though the service says everything is fine, a telephone that shuts down when the electricity goes down, and now a television service that is obviously out of touch with half of the country and believes that it is their job to force liberal opinions on the people of this country. I only watch a few of the hundreds of channels that are available that aren't even that interesting anymore. If OAN is not renewed in April, we will not continue as customers of AT&T/DirecTV.We live in rural Wisconsin and lost our service in late October of 2021. Called 3 times requesting service and was told no techs were available and they would call to schedule. Never to this day in late February have we received a call. But they have billed us every month religiously. Now the fight to get it credited has taken 9 calls and at least that many hours tied up in getting rid of a service that they chose not to support. They are horrible and completely worthless when it comes to customer support. Stay away! Go to some internet service that at least charges less. I would give them zero's if the site allowed me too. Absolutely worthless! Oh yeah they continue to charge me for equipment even though they never sent a way to send the garbage back until I made another call to get it the shipping label., And I have to travel 30 miles to send back equipment that they won't fix. Completely worthless!If I could give less than 1 I would, after installation I was charged more than What I was promised, when I tried to cancel after my first bill because the overcharges I was told that the cancellation fee is $400, when signing up I was told I'm not in a contract, I was with spectrum for 4 years never had a problem, the reason I switched to direcTv is because the fake low price that they offer till you get the Surprise charges on ur first bill, can't wait to go back to spectrumBill was increasing every month without any updates or adds to my account, 31.00 increase in 2 months. At the end of every year this happens sometimes sooner they indicate at the end of the current promo. I explained to the service agent, Lena agent #EN633N I have been a loyal 10 year customer have not added to my account and just want the same service without the drastic increases without warning. She was very professional and told me to in the future call approx. 2 weeks prior to promo ending so I can be switched to the current promo. She was able to get my bill down to a reasonable amount, without the usual excuse. Thank you Lena!I have to reset my boxes daily and i still get pauses, delays and outages in my service. When I call, they don't do anything except tell me to what I already did. I don't know why I kept it this long. I will no longer work qith Direct TV or ATT. Customer service is some of the worst I've ever had to deal with. Run, don't walk away from this service and this companySo Ive had directv for a while, i recently moved and had alot of questions to ask before my move. First did they cover the area. What the charge on moving location? Do that change my bill? Etc. When i asked customer service my question the ensure me that the transition was easy and it should affect my service/bill and any way. I was happy to that it was not going to be a headache! Once the move happened and as of today its been a real pain. Not only did they jack my bill up but they lied and tried to have my pay for whole new equipment fee. I immediately called and reiterated the conversation to the rep of what was told to me just 3 day prior. When i was on auto pay these at&t directv company was taking extra money her and there. Today it was confirmed they put me in contract, jacks the bill up every 2 months. Can Not offer any better package for the one cable service i have. They did not honor their owe sale pitch. Just a COMPLETELY WASTED my time!The system has been installed for less than 3 weeks, it's been down less than it's been up. Today it went out for the fourth time. Since they can't provide the service they are charging me for, I asked that the Uninstall their equipment, of course there's a cancelation fee. They can't provide a service, but they can darn sure charge fees. Avoid them, absolutely useless.I had been with Direct TV for 10 years. My bill had progressively increased and was atrocious. I called to cancel the service and that is when all the hell began. I had to call about 7 times "because my call kept being disconnected". I finally get through again, only to find out I have to call another number to cancel service. I was told we would have the service until a specific date and I had to return the 10 year old equipment by a specific date (was told I was already up through a certain date). Well, I got another bill for another month of service! I have been on the phone 50 minutes now trying to speak to someone about this! And this is my 3rd call today! First, they told me my December payment didn't go through. When I said I had the confirmation number and the debit that came from my account, they said it was the charges from December! I am so mad and keep asking to speak to a manager, but I think a manager doesn't exist! They are so terrible and their customer service is beyond disgusting! I'm still on hold as I type this! Cancel service, they continue to bill you. Yeah, makes sense... I hope they go out of business and everyone moves to streaming TV! Karma!I've been a customer off an on with DirecTV for years. I recently went back after cancelling my services, due to cutbacks on the job. I had to pay $199 upfront, because of my credit report... ok, no problem. Depending on your credit determines if or how much you have to pay upfront, before you can get tv services with them. I paid it on 1/4/21. My next bill was due on 1/30/21, which was paid on time and has been every month since. I got an email from them on 4/13/21 stating my next bill was $199 more than usual. I called to see what was going on. The first rep stated that it was a credit charge for receiving services. I told him that it was paid upfront in Jan before my services was activated. After he took some time to go over my acct, he returned only to say the exact same thing. I requested to speak with a supervisor or manager and told him that I didn't want a call back, I needed to speak to them now. Once I explained to the manager what was going on, he looked at my acct, and agreed with me. He said it just magically appeared and I told him, just like it magically appeared, it should magically disappear. So, after it took 3 dropped calls on their in, speaking to five different reps, two hours trying to get it resolved... I was finally able to speak with someone who knew how to resolve the issue and get it removed. He open a claim for me to have it removed and said it would take 7 days to process. DirecTV's billing dept isn't accurate. I've had similar issues in the past with them. At times I've had my bill go up without notice and had to call to get it resolved. I like their tv services, but their billing dept is a huge headache at times. I highly recommend that people keep their receipts and look over their bill throughly. Especially since already paid transactions just "magically appear" on your statement.I try to give them money and they need the authorized user to approve me using my card. The worst company.When you finally decide that you have had enough of AT&T and DirecTv and you call to cancel, get ready it's quite the ride. They will send you to the "customer loyalty department" where they will make you a great offer to stay with them. The problem comes in when you get the next bill and it doesn't match what they have agreed to. Then the whole cycle starts all over again. If I went into detail, I'd end up writing a book. Just beware as the truth is a moving target. I changed to YouTube TV for $65 a month including all the sports channels and you know what? It doesn't go out when it rains...I honestly can't believe it took me so long to drop Directv. I canceled the first week in June. They told me my service would end on the due date of the 22nd - instead of doing the right thing and ending service & offering a refund. They said they would send out a return kit for "equipment." I finally received it July 6th & returned it that same afternoon. I have received several calls about "failing to return" equipment and I've spoken to several people. This past week I spent 3 hours on the phone with "customer service" telling me I now owe $144 for "failing to return" equipment. I called again and spoke with a gentleman in billing who said he can clearly see the tracking shows the equipment was returned. So why the charge of $144?!? WHAT A SCAM!... I reported them to the FCC. {I canceled my cell service with ATT in June as well... yea me!} On a brighter note, I'm very happy with my Roku & streaming - I can't believe I didn't cancel with Direct sooner - they are such an awful company.