Ordered - was told (without a tracking number) that part of order would arrive on a certain date - waited for tracking numbers (issued when product ships) and still had to contact CS for them - ended up the item had not shipped yet (one day before it was supposed to arrive) - - finally after reading these other reviews just cancelled the order. Makes me wonder how a company can stay in business run the way they areThis alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) Option 1 was replace it at a deeply discounted price. # 2 send me the paint colors so I can have the paint matched. Oil base, water base? # 3 I send it back and have them repaint it. All of these were greeted with the response of, It's completely out of the 60 day warranty window and there's absolutely nothing we are going to do for you and if you wanted the paint to stay nice you should have applied an acrylic based clear coat sealer over the entire alligator. Sealing the paint is the customers responsibility! So sorry. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. In this case I paid a fair price and got a bad product. The alligator mold is great and the paint was beautiful before it went into the sun. Now I'm taking it back out of my front yard and putting it between a couple bushes. This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. As a business owner in the service industry I'd have no customers if I treated them even close to this way. ~Dan M.Thank You to all who posted their reviews. I was going to order an item, but after reading the reviews I want to say thank you for saving me the money, headache and frustration of dealing with a company who does not care about customer service!Well I went outside to do some pruning and added water to birdbath. It was left outside all winter. It is severely cracked so evidently it does not do well outside. This is 7 months later. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather.My first experience with Toscana was very good. I got a bird bath with 3 cherubs. I even got a discount on the order by going to Retail Me Not. The bird bath was excellent quality and profoundly beautiful. It looks great in my flower garden. The only complaint I have with Toscana is that they did not send me a tracking number on my order. I even checked my spam folder and it was not there. However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. I will probably order from them again.Tried to charge me for shipping and tax on items that were cancelled They LOVE to harass their customers Contact bbb of Illinois and don't buy from themMy order began with a credit card discrepancy. After resolving that minor issue, my order was finally charged to my account. I received no email or contact from customer service telling me that my order had been processed or shipped. When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. The packaging seemed fine, but the statue was totally broken. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. I should've demanded a refund and shopped elsewhere. I will never order from designtuscano.com again.All these reviews are spot on the negative ones. This company appears to be on their last dollar. Robbing Peter to pay Paul comes to mind! Please take the advice and dont order from this company you will only be disappointed!Ordered three of the raven statues months ago I have never received my order they took money from my account so I wrote a review on their website I received a post card that my order had a date expected 10/29/21 and I have not received anything!I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. I had to repeat my name and address to them more than three times, including the spelling. I requested that I would pick it up. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. I will also be contacting the Better Buisiness Bureau.Exceptionally beautiful product. Used for indoor use. Customer service always quick to respond with very helpful hints.The Customer Service at Design Toscano is very, very poor! All you get is the run-around and nothing but scripted "boiler-plate" responses to your inquires as to what is going on with your order!I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! Great for Halloween. I'm an amateur artist, and this dead guy sculpture is right up my alley!Terrible company! I online ordered a mermaid statue for a Christmas gift on Nov 28. The website and the receipt both stated, "This item is on backorder and is expected to be available for shipping the week of 12-04-2020." I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. So, I was worried that possibly it was delivered to an incorrect address. Therefore, I called them today (12/11/20). Only as a result of my inquiry, I found out that the item is now further backordered and isn't expected to be shipped until at least early January (after Christmas!). I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. I then stated that there must be other supervisors or executives who might care about a disgruntled customer. I was told that there was not. Everyone is "working" from home and there is only one supervisor. I waited on hold until I could be transferred to her at home. There was no offer to resolve my complaint. Only empty words of "understanding my frustration". I would have expected them to at least waive the $111.00 shipping charge. But, no. Nothing was offered. This will be my first and last order with Toscano.I ordered an unusual statue of the Blessed Mother. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. I just love it.Order two gargoyles from them. Both up on my roof now. Both have peeling paint after less than a year. Impossible to reach without hiring someone. Toscano representative not helpful at all. Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. Picture is through an upstairs window. I am a repeat customer of theirs so I would think they would care.Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. Angel, Dove, Bald Eagle, and Owl wall sculptures. 2 Bald Eagle mantle statues. Marble clock. Girl with birds statue. Peacocks statue. Several Angel statues. Marble umbrella vessels (2). And many more. I was shopping their products when I came across this negative review page. Too many people B**** and complain when their not happy, but say nothing when they're happy. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home.Order st francis statue. Happy with the service, quality of the statue. Love it. Will order again. Nothing of the bad reviews happen to me.the delivery was fast. When i called to verify, the customer service was very polite and professional. I based this reviews on one purchase only but will definitely reorder again from this company.Made my first and last order here! Sent me a crumpled in several pieces plaque. They refuse to get back with me! Emailed them several times but still no response! Terrible business! Never again!With COVID, I am careful about online shopping and was impressed with the site, selection, and history of the company. I ordered --- was backordered --- backorder date changed --- and no one there in the call center (NOT a real customer service department) or the supervisor could convince me they were indeed legit. Promised to check the order and call back, but never called --- SO I cancelled my order. TERRIBLE experience and told them to please make me feel comfortable... but nothing was offered, so I was a scaredy cat. Quite Frankly... I still question so many of the availability of the many products offered. They would not send me a cancellation confirmation also, so I will have to get my credit card company to assist if charges come through. BE CAREFUL.I received an alligator statue from this company last Christmas. I live in Florida and placed it outside in a screened in porch. It sat there for 6 months, and we realized a crack had appeared in its side. Nothing fell on it, no one played with it, it just had sat there. It's as if the material expanded and made the statue split. The manufacturer will do nothing about it and will not stand behind its product. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. I will NEVER by another product from this company!Design Toscano is still up like a scam. Their ordering process (is. The part where they take your money) is very fluid and efficient. Immediately after planning your order they ask you to do a survey... Very clever to solicit reviews after people have found exactly what they want but before any service has actually been provided. Their survey even asks you of they can use your review info for their advertising. After that, it's an immediate downward slide... Yes, the point of the transaction where they have to actually do something. You cannot get hold of anyone by phone, they don't respond to emails sent to the email address they simply on your order confirmation (customer service!), and don't respond to posts left on their Facebook page. Basically, they take your money back and after that it's crickets. BEWARE! I will never use this company again.Had a glitch when ordering and ended up getting billed and sent 3 of the same items. Was told that I would have to pay the$17.00 per return (x2) since I only needed one of the item. Waited on hold 12 minutes to get help. Was told I should know how to order. I do a lot of online ordering, but will NEVER shop this site again :(I ordered a Velociraptor Dinosaur Statue on 8/20/2018 and was told the item is back ordered until October. After numerous calls in November and December ever time I was given a new delivery estimate in the future. Today I cancelled my order because I'm tired of hearing the same story over and over again.Rude customer service dept. that has no interest in pleasing their customers. Have to wait for them to contact you since their contact phone number is for the order representatives and they only take orders. Even when a package is refused they hit you with a return shipping fee. Small time business with small-minded people running it. Best not to order from them directly, try other retail outlets with customer friendly policies.We ordered 3 things and the payment was processed immediately. However, only 2 items arrived as one was supposedly on the back order. Since the order was placed on 2. 14. 18 and today is 3. 30. 18 we have canceled the order beginning of March, but to this day the money has not been refunded. We are going to ask credit company to step in and we will contact IL BBB about this behavior. And do I need to mention that we will not shop there again, lol?